Refund policy

We have a 7-day return request period, which means you should contact us within 7 days after receiving your item if there is an issue with your order.

Due to the nature of collectible toys, blind boxes, and limited-edition products, we do not accept returns or exchanges for:

- Change of mind

- Personal preference

- Opened blind boxes

- Minor dents, scratches, creases, or imperfections on external product packaging

- Minor paint variations or manufacturing marks that do not affect the functionality or display value of the item

To be eligible for a return, the item must be defective, damaged, or incorrect upon arrival. The item must also be in its original condition and packaging, with proof of purchase provided.

To help us assess claims relating to damaged, missing, or incorrect items, we may request clear photos and/or an unedited unboxing video showing the package being opened upon delivery.

To start a return request, you can contact us at cs@blazingstar.au. Please include your order number and details of the issue.

Return instructions and the return address will be provided once your return request has been approved.

You can always contact us for any return-related questions at cs@blazingstar.au.

Damages and Issues

Please inspect your order immediately upon delivery and contact us as soon as possible if:

- The item is damaged

- The item is defective

- You received the wrong item

- Items are missing from your order

We will evaluate the issue and work to resolve it appropriately.

Non-Returnable Items

Unfortunately, we do not accept returns or exchanges for:

- Opened blind box products

- Sale items

- Gift cards

- Items damaged through misuse, mishandling, or normal wear

- Minor cosmetic or packaging imperfections common to collectible products

- Damage to the shipping carton alone, where the product itself remains undamaged

Exchanges

We only offer exchanges for items that arrive defective, damaged, or incorrect.

Refunds

Once your return request has been reviewed and approved, we will notify you regarding the outcome. If approved, refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at cs@blazingstar.au.

We reserve the right to refuse returns or refunds where claims appear fraudulent, abusive, or inconsistent with the evidence provided

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.